We are the contact point for customers from over 80 travel websites and around a dozen dynamic tour operators. Addressee for 1500 mobile travel mediators. Taking care of 200 hotlines and contact address for 10.000 travel agencies at our locations in Bochum, Berlin and Palma de Majorca.
All together, GfR handles around five million inquiries per telephone or email per year. Low workload periods have to be handled just as efficient as high level periods that may suddenly arise.
This volatile business with high expectations for our employee`s expertise has to be planned to the last detail. However, our employees should not be strained to a point, to where they cannot perform their job to the highest efficiency level. This requires precise organization, the best IT support and especially motivated employees. That is exactly what makes GfR stand out and what the company has been investing in since 1997.
What our employees say:
We rely on experience and forecast numbers. We know how the season will unfold. (Eve Sensöz)
Working at GfR is not like working in a small travel agency. It is something complete different considering the workload. (Thi Ngoc Yen Ngyuen)